This is the eLearning troubleshooting flowchart. Please walk through the flowchart (starting at step 1) to find a potential solution for your concern. In case you don't find a solution, please use the details you will find in your invitation letter.

Please click here to download the complete troubleshooting flowchart.

In the event that the course is not shown as completed, please click here to view the short video how to check your course progress.

  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Step 5
  • Step 6
  • Step 7